Akiko Uchida Memorial Day Concierge Skills Seminar: Becoming the kind of person who people say, "I want to see you again"
Part 2: Anniversary Day Concierge Skills Upgrading Seminar
To become the person who people say they want to see again
| Date and time | Thursday, December 3, 2026, 12:00 – 14:00 (90 minutes of training + 15 minutes of Q&A) |
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| Instructor | Ms. Akiko Uchida (Representative of Personal Philosophy Co-Parenting) |
| Target | Hotel, tourism, and wedding-related professionals, ORWA member businesses |
Drawing on 15 and a half years of experience as a cabin crew member and my own practical experience in developing human resources, I convey the importance of courteous service and meeting people in order to build trust.
<Three pillars of the lecture>
01 Impressiveness is job ability
Through the Five Principles of Service, you will learn about the impact first impressions have on building trust with customers, and the basic principles of hospitality that create a sense of reassurance and trust among customers.
02 The power to nurture encounters
To ensure that the one-time encounter does not end with just a moment in time. Through stories with our customers, we emphasize the importance of relationships with others and provide tips for cultivating lasting connections.
03 Life changes with a greeting
Just one simple greeting can change the relationship with someone and the course of life. Through stories about younger colleagues, we will convey the power of greeting.
<Instructor Profile> Uchida Akiko
Personal Philosophy Co-Parenting Representative / Human Resources Development and Organizational Development Consultant
He has worked as a cabin crew member for 15 and a half years for the All Nippon Airways Group. He has held the positions of cabin manager, instructor, and recruitment interviewer, and during the period of JAL’s management restructuring, he served as a supervisor, training and managing approximately 80 cabin crew members. He received direct leadership training from Isamu Suzuki. He became independent in 2018 and is currently supporting the dissemination of corporate philosophy, leadership development, and creating organizations that foster initiative.
<Message from the Instructor>
Cherish one-on-one interactions.
I am sincerely looking forward to meeting you all.
― Akiko Uchida
Lecture video of the lecturer (2024 lecture in Tsushima):https://youtu.be/l8FD690r_VM
Event overview and registration
| Date and time | Thursday, December 3, 2026 Part 1 10:00–11:30 Takahito Taguchi Publishing Anniversary Lecture Part 2 12:00-14:00 Uchida Akiko: Anniversary Day Concierge Skills Upgrading Seminar |
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| Venue | Chatan Town Chamber of Commerce and Industry Conference RoomChatan Toyama Town, Nakato District, Okinawa Prefecture, 837-1 Upper Seoto Google Maps:https://maps.app.goo.gl/ZHMXijxxUqjotXiK8 |
| Participation fee | [Participation fee] Free |
| Capacity | [Capacity] 20 people |
| Application deadline | [Deadline] As soon as the quota is reached |
| Organized by | The Okinawa Resort Wedding Association (ORWA) |
Contact us
Office of the Okinawa Resort Wedding Association
SecretariatUechi