Cancellation policy

Article 1 (Application of the Terms)

These terms apply to all actions taken by customers when using the internet site “Okinawa Honeymoon Guide” (hereinafter referred to as “Honeymoon Guide”) managed and operated by the Okinawa Resort Wedding Association (hereinafter referred to as “Okinawa Resort Wedding Association”). By agreeing to these terms, customers agree to use the Honeymoon Menu.

Article 2 (Definition of honeymoon menu reservation service and formation of reservation)

The Honeymoon Menu reservation service refers to a service that enables customers to make reservations for the Honeymoon Menu themselves through the Internet or the form on the Honeymoon Guide website. The Honeymoon Menu listed on the Honeymoon Guide is provided by the Association on its own responsibility.

If the customer personally makes a reservation for the honeymoon menu through the Internet, receives an email confirming completion of the reservation, and the reservation is then confirmed between the customer and the honeymoon menu, the reservation will be considered to have been made. However, if the customer is unable to confirm the reservation details directly via other means of communication (such as telephone or fax), such as for reasons such as computer malfunctions, the reservation for the honeymoon menu will be considered to have been made.

If a contract is concluded between the honeymoon menu and the customer pursuant to the provisions of this article, the customer agrees that they will be subject to the obligations of paying the cancellation fee set forth separately by the association. Please refer to the cancellation policy for information regarding booking cancellations on this site.

Article 3 (Formation of payment, reservation change, and cancellation; prohibition of unauthorized cancellation)

Payment for the products and services will be made by credit card via an email from the Association upon the completion of the reservation. The payment will be made in advance according to the instructions provided in the email. After the Association has confirmed your payment, you will be able to cancel your booking for the Honeymoon Menu by following the procedure on the booking cancellation form on this website.

If the cancellation procedure is not followed directly with the association, and damage occurs as a result, the customer will be responsible for paying compensation for such damage.

If the customer cancels a reservation, the cancellation will be deemed to have taken effect as of the date specified below.

・At the time of submitting from the cancellation form on this website
・If the cancellation request is made immediately before the date of the product or service's delivery, or if you contact the association directly to cancel your reservation, the association will accept your reservation cancellation at the time you confirm it.
• In the case of other methods: the moment the Association notifies the completion of booking cancellation in accordance with the prescribed method.

When it becomes apparent that the customer will not be able to participate on the date of product or service delivery, they must promptly notify the reservation cancellation form on this website (in the case of immediate notice, the Association itself) and follow the instructions of the Association.

Furthermore, if the customer is obligated to pay a cancellation fee to the Association, the cancellation fee set by the Association shall be paid within the prescribed method and date.

Article 4 (Customer’s Obligations)

By using the Okinawa Honeymoon Guide, customers shall not provide the information obtained through it to any third party for any purpose other than their own personal use without the prior consent of the Association or the Association.
When booking with the Association, where a deposit or other payment is required, the customer must pay the deposit or other payment by the date set by the Association. Furthermore, even if the customer fails to pay the deposit or other payment by the date set by the Association, the reservation will not be cancelled.

In the previous paragraph, you acknowledge in advance that the Association reserves the right to consider the reservation to be cancelled without permission if payment of the deposit or other charges is not made despite the Association having sent a reminder by email or other means to the contact details you provided.
However, until the Association notifies the customer that the reservation has been cancelled, the reservation shall remain valid.

Customers shall fulfill their contractual obligations directly with the Association at their own responsibility, and shall make inquiries and requests regarding services directly to the Association.
In addition to the above, the customer must fully understand and comply with the terms and regulations set forth separately by the Association.
When using the Honeymoon menu, customers must not do the following:
(1) Acts of impersonating a third party to transmit or write information
(2) Acts of using the Meiguru Honeymoon Menu using methods other than those approved by the association
(3) Acts of sending or writing harmful computer programs, spamming, chain letters, junk mail, etc.
(4) Acts that infringe or may infringe the copyrights or other intellectual property rights of the Association or third parties.
(5) Acts that defame, slander, or damage the reputation of the Association, the Association itself, or third parties
(6) Acts of disclosing information, documents, and images that are contrary to public order and morals to others.
(7) Registering false or incomplete information regarding the names, addresses, phone numbers, and email addresses of marine sports participants or individuals, whether intentional or not.
(8) Failure to pay the reservation fee, cancellation fee, or service fee requested by the association (regardless of the reason).
(9) Acts of violence or other disorderly conduct at the association, against the association itself or third parties
(10) Reservations made by customers that make it impossible for multiple members of the same association to participate in marine sports activities on the same date
(11) Reservations that are deemed to be resale or for commercial purposes
(12) Any other acts that violate or may violate laws and regulations

In the event that any damage is caused to the Association or a third party as a result of the actions of a customer that falls under any of the items in the previous paragraph, the customer shall bear all legal liability and shall not cause any damage to the Association or a third party.
Pursuant to Article 6, if the Association cancels your reservation for the Honeymoon Menu, you shall pay the cancellation fee to the Association.
If a customer has a complaint about the services provided by the Association, they must file the complaint with the Association on the spot. If the customer is a minor, they must make the reservation with the consent of their legal representative. In the event that the legal representative is falsely represented or falsely stated to be an adult, the action cannot be reversed.

Article 5 (Copyright)

Customers shall not use any content provided through the Okinawa Honeymoon Guide in a manner that exceeds the scope of personal use by the individual customer as defined by the Copyright Act without the prior consent of the Association.
In the event of a dispute arising in violation of the provisions of this Article, you shall resolve the dispute at your own expense and responsibility, and shall not cause any damage to the Association and third parties.

Article 6 (Temporary suspension of Okinawa Honeymoon Guide and Booking Service)

The association may temporarily suspend the operation of the Okinawa Honeymoon Guide and reservation service without prior notice to customers in the following cases:
(1) In the event of maintenance of the Okinawa Honeymoon Guide reservation system or a change in specifications
(2) In the event of a natural disaster, other emergency situation occurring, or the risk of such occurring, and the Okinawa Honeymoon Guide and Booking Service is unable to operate.
(3) When the Association determines that, due to unavoidable circumstances, temporary suspension of the operation of the Okinawa Honeymoon Guide and Booking Service is necessary

Article 7 (Exemption from Liability by the Association)

The Association shall not be obligated to investigate the business status of the Association.
The Company makes no guarantees whatsoever regarding the services provided by the association.
In addition, the information regarding the Association and others that is published in the Okinawa Honeymoon Guide is information registered directly by the Association with Okinawa Honeymoon Guide, and the Association does not guarantee the accuracy, completeness, or usefulness of such information.
In the event that any trouble arises in connection with the services provided by the Association for the customer, the Association shall not be liable for any such trouble unless the trouble is due to an act attributable to the Association.
The Association shall not be liable for any damage caused by events such as natural disasters, congestion of lines, equipment failure or suspension of maintenance, loss, delay, misdelivery of information due to the termination of the Association, or any other circumstances attributable to the Association, except in cases where the damage is caused by a cause attributable to the Association.
The Association shall not be liable for any dispute between the customer and the Association arising in connection with the reservation services described in the previous paragraphs, unless such dispute is due to a cause attributable to the Association.
Even if the Association is held liable in accordance with the provisions of the previous paragraphs, the liability of the Association shall be limited to direct and ordinary damages unless there has been intentional or gross negligence on the part of the Association.

Article 8 (Changes to the Terms)

The Association may make changes to these Terms and Conditions and other notices (including additions and deletions) without prior notice to customers (including those that are similar in nature).
Please be sure to check the terms and conditions and other notices each time you use the reservation service.
After any changes to these terms and conditions or other notices, if you use the reservation service, the Association will consider you to have accepted the revised terms and conditions and other notices.

Article 9 (Prohibition of Transfer of Rights and Obligations)

Customers shall not transfer their status as customers regarding the reservation service or assign or pledge it to a third party, except with the prior consent of the Association.
If a customer violates the preceding paragraph, the Association may cancel the contract with that customer and take necessary measures (including legal action) such as seeking compensation for damages.

Article 10 (Governing Law and Jurisdiction)

The laws applicable to these Terms are the laws of Japan, and any dispute regarding these Terms shall be submitted to the Naha District Court or the Naha Summary Court as the exclusive first instance court of arbitration.

[Cancellation fee]

Due to the exclusivity of our dedicated guide and the fact that the location is reserved for a single client, we have set the cancellation policy as follows:
In the event that it is difficult to hold the menu with alternative options due to adverse weather conditions, we will refund part or all of the amount.

*If the cancellation is due to concerns about typhoons or the spread of infection, there is no cancellation fee. It can be rescheduled for a later date within one year. However, the decision will be made in close consultation with the association.

Number of days from the cancellation date to the contract date	Cancellation fee
4 days before the date of reservation for the Okinawa honeymoon menu	Free
From 3 days to 1 day before the date of reservation for Okinawa Honeymoon menu	50% of the bill
On the day of booking the Okinawa honeymoon menu No show after the reservation date or no contact	100%

◆ Ministry of Land, Infrastructure, Transport and Tourism "Standard Travel Industry Regulations"

Travel agencies set cancellation fees based on these terms and conditions, and some also set a maximum cancellation fee depending on the travel price.